Privacy Policy

Last updated: 8 May 2026

Wakanda Systems (trading name of EdgeLabs Limited, hereinafter “we”, “us” or “our”) is committed to protecting the privacy of every visitor to wakandasystems.com and users of our products and services. This policy explains what information we collect, why we collect it, and how we handle it.

1. Information We Collect

Information you provide

  • Contact details — name, email address, phone/WhatsApp number when you submit a form, subscribe to our newsletter, or request a consultation.
  • Business information — company name, role, and project details shared during consultations.
  • Account data — credentials and profile information if you register for one of our platforms (ERP, HRM, Edu, POS).

Information collected automatically

  • Usage data — pages visited, time on page, referral source, browser type, device type, and operating system.
  • IP address & approximate location — used for security, analytics, and currency localisation.
  • Cookies & similar technologies — see our Cookie Policy for full details.

2. How We Use Your Information

  • To provide, maintain, and improve our services.
  • To communicate with you — respond to enquiries, send service updates, and (with your consent) marketing newsletters.
  • To process payments and manage your account on our platforms.
  • To detect fraud, enforce our terms, and protect the security of our systems.
  • To comply with legal obligations.

3. Legal Basis for Processing

We process personal data based on:

  • Consent — e.g. newsletter subscriptions and WhatsApp opt-ins.
  • Contractual necessity — to deliver services you have purchased or requested.
  • Legitimate interest — analytics, fraud prevention, and improving our offerings.
  • Legal obligation — tax, regulatory, and compliance requirements.

4. Sharing Your Information

We do not sell your personal data. We may share it with:

  • Service providers — hosting, email delivery, payment processing, and analytics partners who act on our behalf under strict data-processing agreements.
  • Legal authorities — when required by law or to protect our rights.

5. Data Retention

We keep personal data only as long as necessary for the purposes described above or as required by law. Newsletter subscribers can unsubscribe at any time; we delete associated data within 30 days of the request.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal data.
  • Withdraw consent at any time.
  • Object to or restrict processing.
  • Request data portability.

To exercise any of these rights, email us at info@wakandasystems.com.

7. Security

We implement industry-standard technical and organisational measures — including encryption, access controls, and regular security audits — to protect your data. No method of transmission over the Internet is 100 % secure, but we work hard to safeguard your information.

8. International Transfers

Our servers and service providers may be located outside Zambia. We ensure appropriate safeguards are in place for any cross-border data transfer.

9. Children's Privacy

Our services are not directed at individuals under 16. We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

10. Changes to This Policy

We may update this policy from time to time. The “Last updated” date at the top reflects the most recent revision. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy, please contact us: